Warranty Administrator

Location: Barnsley, South Yorkshire
Salary: £23,000 - £25,000 pa
Reference: LG / BBBH15857
Type: Permanent
Sector: Office, Key Accounts & Projects
Deadline: 13/06/2022

The company

Brewster Partners are delighted to be recruiting for a Warranty Administrator. The successful candidate will administer the full internal warranty and contracted service process, ensuring we maximise the business’s return.

The job

  • Manage the successful, profitable, and timely warranty process of all brands.
  • Submit all warranty claims.
  • Challenge all warranty queries.
  • Close all warranty claims with a successful outcome.
  • Keep all warranty up to date, reporting on performance & KPIs.
  • Submit Case, Terex, and Keestrack help desk reports to support warranty claims.
  • Administrate the Service and Repair & Maintenance contracts portfolio. o Cost Plans, then analyse/report on their performance, issues, & profitability.
  • Monitor the company’s CASE Connect system to ensure we maximise all opportunities.
  • Support/cover for the service back-office team when require.
  • Being involved in every aspect of the warranty and goodwill policy and procedure.
  • Monitoring daily and weekly warranty reports
  • Suggesting improvements to increase efficiency and service
  • Checking invoices and credit notes
  • Ensuring full compliance with manufacturer’s warranty claims, processes and procedures

The person

  • Ideally, having a proven track record in a warranty administration role, or similar role.
  • Experience within the Heavy Plant or Recycling Industry would be favourable, but not essential.
  • You must be well organised, methodical, have great attention to detail, with good numerical and computer skills.
  • You should have a strong but understanding personality, and the capability to work independently and within the larger team.
  • You will have the ability to multi-task, work under pressure and to tight deadlines.

The benefits

£23,000 - £25,000 pa

Contact

Lee Gibbons
Associate Key Account Director
Brewster Partners Recruitment Group

Applications

To apply for this job, please send your CV to the email above or to info@brewsterpartners.co.uk quoting "Vacancy: Warranty Administrator, Reference: LG / BBBH15857". Thank you for your interest.

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