1st Line Support Technician

Location: North Lincolnshire
Salary: £18,000 - £19,500 pa
Reference: LG / BBBH14486
Type: Permanent
Sector: Other Business Support, Professional & Technical Support, IT, IT & Digital
Deadline: 01/08/2021

The company

Brewster Partners are delighted to be recruiting for a 1st Line Support Technician. As the 1st Line Support Technician, you will work within an innovative software company based in Lincoln, providing technical support to end-users. This role will suit applicants leaving education or switching from a career in another field, who have a good working knowledge of PCs and Windows.

The job

  • Logging phone calls and e-mails from customers and internal departments
  • Troubleshooting problems and working methodically to resolve the issue
  • Escalating more complex issues to 2nd line support and absorbing feedback to understand root causes
  • Closing off tickets and following up where necessary to ensure our customers are happy with the service they have received
  • Identifying and escalating patterns and trending faults
  • Testing and deploying software updates, manually and via automated tools
  • Updating user and technical documentation
  • Building PCs and maintaining asset registers and systems documentation
  • Working with our internal departments on in-house projects
  • Attending customer sites for hardware break / fix (replacement of hardware) or software deployment
  • Being on an on-call rota to respond to infrequent support tasks from key customers out of office hours

The person

  • A good, technical understanding of current Microsoft Windows desktop operating system environments
  • Good working knowledge of networking fundamentals
  • Basic PC hardware component knowledge
  • Microsoft Server operating systems
  • Microsoft SQL Server database
  • Microsoft Internet Information Services
  • Good technical troubleshooting skills
  • Professional in appearance and telephone manner
  • Full Driving License
  • Willingness to take initiative and good attention to detail

The benefits

£18,000 - £19,500 pa

Contact

Lee Gibbons
Senior Recruitment Consultant
Brewster Partners Recruitment Group

Applications

To apply for this job, please send your CV to the email above or to info@brewsterpartners.co.uk quoting "Vacancy: 1st Line Support Technician, Reference: LG / BBBH14486". Thank you for your interest.

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