Customer Service Administrator

Location: Sheffield, South Yorkshire
Salary: £19,000 - £21,000 pa + Excellent Benefits
Reference: JP / BBBH15519
Type: Permanent
Sector: Office, Key Accounts & Projects
Deadline: 21/02/2022

The company

Working in partnership with a leading manufacturer in Sheffield, Brewster Partners welcome applications from experienced Customer Service Administrators to deliver a first-class customer service to new and existing customers.

The company offer a comprehensive benefits package, excellent working environment and company values making them an excellent employer of choice!

The job

Joining an established team of 3, you will demonstrate a motivational, can do attitude in order to deliver an exceptional service across all business customers.

Duties & Responsibilities include:

  • Act as the first point of contact for all external communications with the company
  • Answering emails and telephone calls
  • Inputting orders
  • Dealing with issues and queries in regards to deliveries and returns
  • Ensure that customer requirements are satisfied to the best possible conclusion and that the line manager is kept fully informed of departmental issues
  • Progress and take ownership of customer orders and enquiries from receipt through to completion, ensuring that the relevant Sales Representative is aware of any issues relating to their accounts
  • Gain knowledge of both UK and Export order market to support with enquiries and order processing
  • Support the external sales team
  • Administration and reception duties within the main office area on occasion
  • To demonstrate excellent customer service at all times
  • To carry out any other duties as required by the business

The person

As the new Customer Service Administrator, you will have worked in a similar role and be able to demonstrate excellent service delivery.

  • Experience of working in a customer service administrator/sales order processing role
  • Ideally have worked in a manufacturing or distribution environment
  • Demonstrate an ability to work on their own initiative; will be expected to use sound judgement in dealing with customer enquiries, knowing when to seek advice and guidance and when to make their own decisions
  • Strong IT skills including Microsoft Office. MRP systems would be advantageous
  • Good written and verbal communication skills
  • Ability to work in a fast paced environment
  • Remain calm under pressure
  • Team player

The benefits

  • Salary £19,000 - £21,000pa
  • 27 holidays + 8 stats
  • Westfield health scheme
  • Pension scheme
  • Bonus scheme
  • Free on-site parking
  • Company event fun days


Jo Proctor
Senior Recruitment Consultant
Brewster Partners Recruitment Group


To apply for this job, please send your CV to the email above or to quoting "Vacancy: Customer Service Administrator, Reference: JP / BBBH15519". Thank you for your interest.