Customer Service Manager

Location: Rotherham, South Yorkshire
Salary: £28,000 + excellent benefits
Reference: GH / gb1608-61
Type: Permanent
Sector: Office, Professional & Technical Support
Deadline: 03/12/2021

The company

Brewster Partners are delighted to be recruiting for a business in Barnsley to recruit a Customer Service Manager. The delivery of first class customer service is pivotal to my clients success and this role will ensure that every single customer receives an outstanding experience. 

The job

  • To manage a Customer Service team 
  • Ensuring the Customer Service team work in accordance with the given target and to give support to manager and executives to optimise their effectiveness.
  • To supervise, motivate and coordinate the Customer Service Team’s productivity to achieve KPI’s set by the business and ensure that the customer service for all accounts serviced from the UK is maintained 
  • To continuously, improve performance, processes and the productivity of the team
  • To facilitate the delivery of all team members responsibilities through operational support
  • Facilitate customer resolution for escalated calls, following up with dissatisfied customers to ensure issues are resolved and the customer satisfied
  • To improve productivity by highlighting areas for improvement, recommending and implementing change
  • Motivate a team of Customer Service Support through performance management, career planning and objective/KPI setting
  • To authorise holiday, arrange appropriate cover for the team when needed
  • To conduct performance reviews and record, evaluate training and development needs for the department 
  • Assist in the recruitment and interviewing of new team members
  • Responsible for ensuring all members of the department adhere to company policies and procedures  
  • To establish, lead and develop the appropriate channels of communication with external customers written and telephone contact
  • Ensure a positive and professional image of the business is presented at all times 
  • To develop KPI to improve the departments performance and report results with recommendations

The person

  • Previous Customer Service Management experience in essential
  • A pro-active approach is essential - my client is looking for a candidate who will positively make changes to existing processes and policies to ensure a first class customer experience is achieved 
  • Strong IT skills are essential  

The benefits

  • Free parking
  • Pension scheme 
  • The opportunity to work for a stable and growing business  

Contact

Gemma Hutchinson
Key Account Director
Brewster Partners Recruitment Group

Applications

To apply for this job, please send your CV to the email above or to info@brewsterpartners.co.uk quoting "Vacancy: Customer Service Manager, Reference: GH / gb1608-61". Thank you for your interest.

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