Customer Resolutions Officer

Location: Doncaster
Salary: £18,000 - £20,000 pa
Reference: GH / 9890
Type: Permanent
Sector: Office, Professional & Technical Support, Other Business Support
Deadline: 17/08/2021

The company

Brewster Partners are recruiting for a large Doncaster based business within their 'resolutions' department.  Due to additional workload they are looking for a suitably experienced Customer Resolutions Officer to join thier team.  The successful candidate will resolve customer disputes in line with existing company policies and procedures.

The job

  • Investigate customer disputes obtaining all appropriate evidence to fully understand queries and disputes by liaising with customers and cross functional colleagues.
  • Accurately document all activity on disputes to ensure records are detailed and up to date.
  • Obtain debit note cancellations and repayment of invalid deductions.
  • Provide guidance and instruction to financial shared services.
  • Provide facts and recommendations to senior management in order for decisions to be made at appropriate levels.
  • Provide advice and guidance to colleagues on policies and procedures and ways of working in order to minimise waste and disruption.
  • Provide accurate and detailed reports and summaries as required.
  • Comply with company code of ethics.

The person

  • Ideally educated to degree level or equivalent
  • Experience working in a Credit/Finance environment
  • All applicants must have excellent customer service and resolutions experience
  • Ability to work on own initiative, tenacious, attention to detail, persuasive

The benefits

  • £18,000 - £20,000,
  • Monday to Friday 9-5pm with a 30 minute unpaid break (37.5 hrs p/w).

Contact

Gemma Hutchinson
Client Director
Brewster Partners Recruitment Group

Applications

To apply for this job, please send your CV to the email above or to info@brewsterpartners.co.uk quoting "Vacancy: Customer Resolutions Officer, Reference: GH / 9890". Thank you for your interest.

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