Customer Service Assistant

Location: Chesterfield, Derbyshire
Salary: £18,000 - £20,000 pa
Reference: GH / 266902
Type: Permanent
Sector: Office, Professional & Technical Support
Deadline: 27/10/2021

The company

Brewster Partners are looking for an experienced Customer Services Assistants to join a business in Chesterfield. My client is not a call centre.

The job

  • Answering customer enquiries over the telephone and e mail.
  • Entering all customer information onto a CRM database.
  • Giving information and helping solve problems.
  • Daily planning of engineer diaries to ensure a manageable workload balance to meet customer demand throughout the year.
  • Administering and setting up service contracts.
  • Taking payments for services.
  • Promoting service contracts and extended warranty schemes.
  • Following up sales enquiries and quotations to convert to sales.
  • Handling complaints, referring to a manager if necessary.
  • Processing warranty claims in a timely manner and dispatching parts required.
  • Ordering urgent spare parts from our suppliers.

The person

  • This role requires excellent IT, organisational and communication skills with a strong customer focus.
  • The ideal candidate will have a genuine interest in helping and supporting the customer journey throughout
  • A polite and friendly attitude
  • Be confident to handle complaints and issues independently, remaining calm under pressure.
  • Experience in a customer services / call centre environment would be an advantage.

The benefits

  • Attractive salary.
  • 25 days annual leave.
  • Pension.
  • Health Insurance.
  • Hours of work: 08.30 - 17.00 Monday to Friday.

Contact

Gemma Hutchinson
Key Account Director
Brewster Partners Recruitment Group

Applications

To apply for this job, please send your CV to the email above or to info@brewsterpartners.co.uk quoting "Vacancy: Customer Service Assistant, Reference: GH / 266902". Thank you for your interest.

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