Webchat Customer Advisor

Location: South Yorkshire
Salary: £20,000 - £25,000 pa
Reference: GH \ 18790
Type: Permanent
Sector: Office, Professional & Technical Support
Deadline: 01/08/2021

The company

Brewster Partners are working with a business in Rotherham to recruit a Web Based Customer Service Advisor. This is an opportunity to join a web based luxury fashion business to manage their online web enquiries. You will answer enquiries via social media, email and live chat. The ideal candiate will be a customer service champion with previous web based customer service experience.  

The job

  • Monitor the companies social media platforms including Facebook / Messenger and Instagram replying to customer enquiries 
  • Monitor the general company Inbox, and prompty reply to customers enquiries
  • Use WhatsApp for Business as a successful customer platform
  • The company would provide a set of pre-approved answers but the ability to take ownership of queries with minimum guidance is essential
  • Other queries may include logistics issues such as tracking packages, troubleshooting product and customer issues etc
  • Providing daily / weekly reports to the Senior Management Team 

The person

  • Desire to deliver second to none customer service is absolutely paramount 
  • Ability to use a variety of customer platforms 
  • Previous experience using social media, live chat to answer customer queries is essential  

The benefits

Fantastic salary up to £25k plus benefits 
Free parking 

Contact

Gemma Hutchinson
Client Director
Brewster Partners Recruitment Group

Applications

To apply for this job, please send your CV to the email above or to info@brewsterpartners.co.uk quoting "Vacancy: Webchat Customer Advisor, Reference: GH \ 18790". Thank you for your interest.

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