Customer Support Co-ordinator

Location: Nottingham, Nottinghamshire
Salary: £21,000 - £23000 pa
Reference: BZS/ CCN
Type: Permanent
Sector: Office, Key Accounts & Projects
Deadline: 28/08/2022

The company

Brewster Partners Professional Support are currently recruiting for an experienced Customer Support Co-Ordinator to join our client, based in Nottingham.  The offices are easily accessible from the surrounding areas.  The company is well known and is rapidly expanding so there is real opportunity for progression. This role is on site based with a salary opportunity of £23,000.

The job

In the Customer Support role you will be primarily responsible for the delivery of an exceptional Customer experience.

Within this role you will be required to:

  • To follow standard documented processes and procedures as required.
  • Work closely with the supervisor, escalating relevant issues
  • Develop and maintain professional working relationships with customer
  • To adhere to commercial efficiencies to achieve contractual Service Level agreements.
  • To adhere to agreed levels within the escalation process, seeing through to satisfactory completion when required
  • Audit all relevant information on databases
  • Being responsible for monitoring and progressing all calls in line with contracted requirements

The person

We are seeking a dynamic and passionate Customer Support Co-ordinator to join our team.

Within this role you will be required to have experience in the following:

  • Accurate data entry skills with keen eye for detail
  • At least 1 years’ experience in a customer facing role
  • Confident being the first point of contact
  • Exceptional customer service and interpersonal skills
  • Team player who can work autonomously
  • Good administration skills
  • You will be happy to play a key role within our company
  • Strong analytical skills and eye for detail
  • Can do approach, and the ability to manage a high workload

The benefits

As well as being a great place to work with a friendly and helpful team, benefits include:

  • Salary opportunity of £23,000
  • 25 days holidays plus bank holidays
  • Quarterly and annual awards
  • Pension scheme
  • Regular away days and social events
  • Discount to local gym

Contact

Brigitta Zsigmond
Recruitment Consultant
Brewster Partners Recruitment Group

Applications

To apply for this job, please send your CV to the email above or to info@brewsterpartners.co.uk quoting "Vacancy: Customer Support Co-ordinator, Reference: BZS/ CCN". Thank you for your interest.

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