IT Technical Analyst 2

Location: Rotherham, South Yorkshire
Salary: £25,000 - £30,000 pa
Reference: AW / IT Tech
Type: Permanent
Sector: Other Digital/IT, Digital Marketing & IT Recruitment
Deadline: 30/09/2022

The company

Brewster Partners are working on a great role with a leading manufacturing business based in Rotherham. They are looking for an IT Technical Analyst to join their IT Team.

The job

Responsible for the day-to-day support of the IT infrastructure supporting operations at all UK sites with primary responsibility for the Rotherham based IT operations.

Main responsibilities will be to provide exceptional IT Customer Service and Support through company standards and guidelines, logging resolutions thoroughly in the ServiceDesk System and to be self-motivated and with the ability to interact effectively with business users and business partners.

Key focus areas include proactive approach to technical support & problem management and the participation in IT change programmes.

  • Focus will be on Rotherham-based systems
  • Ensure service levels are met to agreed performance standards
  • To proactively ensure maximum benefit and return is delivered by the IT Services Team through effective prioritisation, co-ordination and direction
  • To co-ordinate business partners whilst meeting key objectives and project deliverables
  • Provide presentations, training and support to ensure business users remain proficient and confident in the use of business systems
  • Adherence to International standard requirements in relation to Health, Safety, Quality and Environmental (including energy)
  • Measures of success /KPI's
  • Systems availability & issue closure to SLA
  • Project deadlines & budgets
  • Competence – aligned with agreed levels via. the departmental Skills matrix
  • Relations with 3rd party suppliers and business users – positive feedback
  • Management monitoring & appraisal

Key Challenges

  • Will demand flexibility in working style, location & daily schedules
  • Self-motivated with the ability to interact effectively with users & partners
  • To maintain understanding and knowledge of relevant business processes and technologies
  • Maintain high level of credibility within business - demonstrating understanding of Technology
  • Challenge business requirements to ensure cohesion and consistency

The person

Interpersonal: keen interest in IT and a high level of communication/presentation skills incl. good influencing skills and the ability to work under pressure.

Technical: 3 years’ experience preferable in an IT support role, in a medium/large company environment supporting the following suite of technologies:

  • LAN infrastructure (HP Procurve) incl. Radio-Frequency/Wireless solutions
  • Microsoft Windows based technologies: Office365, Windows 7/10, Active Directory, Server 2008 and above, Microsoft Azure
  • VMware (vSphere 6) & VEEAM Backup and Replication
  • IBM SAN/FC Switches
  • Sophos Endpoint Protection and Encryption, Airwatch MDM, Forcepoint Cloud Security, Apple IOS/ Android.
  • Telecommunications – Avaya IP500 and Xima
  • Database knowledge of Oracle/Pervasive DB’s advantageous
  • AIX Operating systems knowledge advantageous

SAP R/3 knowledge advantageous

The benefits

Salary £25,000 - £30,000

Contact

Amy Wood
Candidate Manager
Brewster Partners Recruitment Group

Applications

To apply for this job, please send your CV to the email above or to info@brewsterpartners.co.uk quoting "Vacancy: IT Technical Analyst 2, Reference: AW / IT Tech". Thank you for your interest.

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