Helpdesk Analyst

Location: Sheffield, South Yorkshire
Salary: £24,000 - £26,000 pa
Reference: AW / HelpdeskAnalyst
Type: Permanent
Sector: Other Digital/IT, Digital Marketing & IT Recruitment
Deadline: 08/07/2022

The company

Brewster Partners are working exclusively with a manufacturing business based in Sheffield. They are looking for a helpdesk anaylst with 1st line experience. This role will require a full driving licence.

The job

Our client is looking for an experienced helpdesk analyst to join a busy systems team who are responsible for several organisations within the company group. This role require you to travel. 

With responsibility for delivering good customer service to the organisation and finding solutions to complex issues within the infrastructure and systems.  Liaising with 3rd party support and always striving towards best practice. 

You are required to have excellent interpersonal skills and the ability to find solutions to complex problems involving different interests and parties with a focus on continuous improvement.

The successful candidate will be able to develop and enhance systems and processes and processing and analysing data from these effectively to drive service improvements.

You will be used to working in a fast-paced environment, managing a dynamic workload, and supporting others to meet objectives.  

The person

Key Roles & Responsibilities include;

  • Comfortable acting as a point of contact for any IT related queries.
  • Be able to install, configure and order IT equipment.
  • Manage user accounts in a secure and timely manner.
  • Contribute to the team bringing experience of secure working practices.
  • Manage Office 365, SharePoint, and Active Directory.
  • Support the internal ERP systems. Our main ERP is Netsuite, but we manage some legacy NAV servers.
  • Meeting SLAs
  • Root cause analysis and suggesting process improvements.

Driving system changes, managing projects, and streamlining current processes to maximise users experience and improve efficiency of the department

The benefits

Excellent Benefits

Contact

Amy Wood
Candidate Manager
Brewster Partners Recruitment Group

Applications

To apply for this job, please send your CV to the email above or to info@brewsterpartners.co.uk quoting "Vacancy: Helpdesk Analyst, Reference: AW / HelpdeskAnalyst". Thank you for your interest.

Share