Customer Experience Executive

Location: London, England
Salary: £28,000 - £29,000 pa
Reference: AW / Customer Experience
Type: Permanent
Sector: Other Business Support, Key Accounts & Projects
Deadline: 02/10/2022

The company

Brewster Partners are working with a well known selling platform based in London and they have a brand new team required. They are looking for Customer Experience Executives to provide the ultimate customer service to their clients. 

The job

A Customer Success Executive will be a supportive partner for customers at every stage of the buying process. Focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer queries, and helping the sales team with upsells and renewals.

Adopting a customer first strategy, the customer success team own end to end management of customer queries and complaints and provide product performance and best practices to clients .

  • Developing customer relationships to promote growth and retention, delivering outstanding customer service.
  • Send and follow up on insights, news- letters etc. Including product updates, and facilitate training for existing customers.
  • Champion and promote the brand and products in an effective manner
  • Educate dealers on performance to reinforce value
  • Work closely with customers to ensure customer satisfaction, utilisation of product and timely resolution on queries.
  • Case management. Work with internal departments to fix technical queries. Keep the customer informed of progress and completion, always ensuring customer satisfaction.
  • In depth knowledge of all internal administrative and operational systems and processes
  • Well-informed of industry insights and competitors
  • First line support for multichannel contact, inbound emails and calls, outbound calls and sales leads in line with internal SLA’s and KPI’s
  • Support with ad hoc projects where necessary
  • Support sales by identifying commercial opportunities and threats
  • Be the voice of the customer, feedback internally customer sentiment

The person

They are  looking for an empathetic, patient, customer focused, commercially minded individual with strong technical abilities who displays the following attributes

  • Driven and highly motivated to ensure customer loyalty and satisfaction
  • A passion for speaking to new people and building relationships
  • A proactive approach
  • Great communication skills – Excellent written and spoken communication
  • A solution orientated approach to problems
  • A highly organised approach to your work
  • A customer first approach

The benefits

Attractive Benefits

Contact

Amy Wood
Candidate Manager
Brewster Partners Recruitment Group

Applications

To apply for this job, please send your CV to the email above or to info@brewsterpartners.co.uk quoting "Vacancy: Customer Experience Executive, Reference: AW / Customer Experience". Thank you for your interest.

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