IT Business Support 2

Location: Rotherham, South Yorkshire
Salary: £20,000 - £25,000 pa
Reference: AW / 1stlineITSupport2
Type: Permanent
Sector: Other Digital/IT, Digital Marketing & IT Recruitment
Deadline: 15/07/2022

The company

Brewster Partners are supporting with a 1st Line IT support role with a successful manufacturing company based in Rotherham

The job

This newly created role will join the IT Team and provide 1st Line Support to the SAP system along with other key business applications. The main deliverables are to review, advise and resolve “Business as usual” support calls that are logged by the business users and to build and assist a pool of SAP System Users.

The core responsibilities will be to provide exceptional IT Customer Service and Support through company standards and guidelines, logging resolutions thoroughly in the ServiceDesk System and to be self-motivated and with the ability to interact effectively with business users and business partners.

Expected tasks will include, but not be limited to: 

  • Help Desk Monitoring
  • Daily System Checks
  • EDI Error Resolution
  • Password Resets
  • SAP User Maintenance
  • Update System Outputs
  • Testing Assistance
  • Process Mapping
  • SAP RF – Device Administration
  • Provide on-going training and knowledge transfer to the business.
  • Identify opportunities for system/process improvements.
  • Support the IT Business Analyst as required

The person

Ideally degree qualified but strong attributes also considered.

Previous experience in a business facing role desirable in addition to;

  • Good technical ability and knowledge of business systems.
  • Good MS Office skills, particularly Excel.
  • Excellent communication skills.
  • Methodical approach to problem solving.
  • Ability to work unsupervised and on own initiative.
  • Previous knowledge of SAP would be advantageous.

The benefits

Excellent Benefits


Amy Wood
Candidate Manager
Brewster Partners Recruitment Group


To apply for this job, please send your CV to the email above or to quoting "Vacancy: IT Business Support 2, Reference: AW / 1stlineITSupport2". Thank you for your interest.